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carphonewarehouse.com
The Carphone Warehouse's Product Truth: A product bought from
The Carphone Warehouse will not only be the most appropriate for the customer's
needs, it will also benefit from a comprehensive range of products, services and
after-sales care that cannot be found elsewhere.
Our history
Since trading began in 1989, The Carphone Warehouse
Group PLC has achieved phenomenal growth by focusing on customer service and
providing an infrastructure that is unrivalled. Our aggressive expansion plans
have made us the largest independent retailer of mobile communications in
Europe. We are now in 12 countries and have over 1,100 stores. We believe our
continued success lies in our ability to offer customers a better mobile life –
by anticipating and catering for their mobile needs at every turn.
Our philosophy
We aim to exceed our customers’ expectations by
providing an innovative approach to service. To stay at the front of this
dynamic and rapidly moving industry, we constantly develop new ideas and
services for our customers. These do not always come from the top and we rely on
people throughout the business to maintain our high standards. By incorporating
new ideas in retailing and new technologies, we have created a stimulating and
rewarding environment for all of our employees. Our philosophy is best summed up
in our Five Fundamental Rules.
Our future
The future of mobile communications continues to be
very exciting. There are always new developments in the market and we pride
ourselves on constantly being one of the first to introduce quality products and
services to customers, tailored to their individual needs. We want this standard
to continue not only in what we sell but how we sell it - and that is where we
rely on our team. The mobile communications industry is still technically in its
infancy and we are helping it to grow and in turn growing with it.
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